SUPPORT

Helpdesk

Metacare

Our Metacare support package gives priority access to our professional services in order to provide maintenance, support and updates for your website and/or web application during the period of cover.

Our service level agreement ensures that you have an agreed set of response times for high, medium and low priority tasks. We can provide cover for standard working hours and out of hours support.

Web based

Our web based helpdesk system allows you to login and raise tickets which we then assign to the relevant developer for attention. All parties can run reports in order to continually audit time spent.

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